Planning for the First Session

We do not micromanage our coaches. You bring your own skills to the table, and every client is different. But parents have specific expectations when they hire us. They’ve read our website and spoken to someone on our team. So we do need you to be on the same...

Download: Parent Expectations

We recommend that your first session with a new client start with a brief meeting with the parent(s), preferably with your student there too. Take a few minutes to introduce yourself and ask about their reasons for bringin in a coach and their hoped-for outcome.  As a...

Cancellation Guidance

Here are our thoughts on cancellations: We are customer-centric and prefer to never charge a client for cancellation We realize children get sick or occasionally there are last minute sports practices; if the client gives us as much notice as possible, we prefer not...

Policy on “Meet and Greet” sessions

Parents occasionally ask their new coach to meet for coffee or have a brief meeting with the child “to see if it’s a good fit.” This is understandable but the problem is that the parent does not expect to pay for this. We do not believe it is fair to ask you, our...

Reporting your Hours

When to Report your Hours We process payments on the 1st and 15th of each month. While it is an excellent practice to enter hours immediately following a session, they must be submitted by midnight on the last day of the month and by midnight on the 14th in order for...